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You can find online help and learn how to use VR headsets.
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Frequently asked questions
How long takes to respond to my VR rental request?
It depends on the time you need VR and the type of headset. However, we review and respond to requests within one business day.
What kind of support do we offer?
We offer comprehensive support to ensure your experience is seamless and hassle-free. From setting up the equipment to troubleshooting any technical issues during your event, our team is here to assist you every step of the way. Whether you need guidance on using VR headsets, customizing experiences for your audience, or ongoing assistance throughout your event, we’re dedicated to providing exceptional service and making your event a success.
What's your refund policy?
Our refund policy is designed to provide clarity and peace of mind. If you need to cancel your booking, we offer refunds based on the timeline of your cancellation. Full refunds are available for cancellations made 5 days in advance, while partial refunds apply for shorter notice periods. Unfortunately, cancellations within 7 days of the event are non-refundable. For any concerns or special circumstances, feel free to reach out to our support team, and we’ll do our best to assist you.
What is a cancellation policy?
We have a cancellation policy you can review, but all cancellations requested before seven days are fully refundable.
What is the minimum VR quantity can we rent?
The minimum VR quantity you can rent depends on the type of event and the package selected. Typically, our rental packages start with a minimum of 3 VR headsets, ensuring an optimal experience for smaller gatherings or larger events. For specific requirements, feel free to contact our team, and we’ll help you choose the right option tailored to your needs.
What is the minimum hour you can rent?
The minimum rental duration for our VR equipment is 4 hours. This ensures ample time to set up, enjoy immersive experiences, and wrap up your event smoothly. If you need more flexibility or have specific timing requirements, our team will work with you to create a package that fits your event schedule.